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Hi, We recognise you were unhappy with our after sales service. Your comments are important to us and help us to improve our customer experience. Your feedback has been passed on to the relevant line managers to address any training issues internally. We would hope you will notice an improvement in your recent experience if you contact us again. I have requested they retrieve the calls with the service centre, and asked for a copy. If required I shall pursue them further plus all additional costs for travel to eateries, lost holiday due to waiting for the engineer etc.
We have requested another attempt to get your appointment brought forward and if this is possible our Field Support department shall be in contact. How can the latest technology make your life easier? Discover how smart tech puts you in control when you connect.
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We hope to be able to assist you as much as possible. I have sent a private message to you on TrustPilot to help get this resolved. Bosch produce quality appliances and we are aware that customers purchase our brand not only because of this reputation but because our products are also known for their reliability.
Waiting 3 months
No follow up call from the service department, despite that being promised 'within 4 hours' after I wasted ¼ of an hour on the phone to them yesterday morning. No more from the concerned-sounding Social Media Manager, so their involvement is clearly just a sop. Meanwhile I am stuck with an unusable £700 machine waiting for an appointment ("between 7am and 6pm") in another week's time. To register your appliance online for its two year manufacturer's warranty, please create a MyBosch account, or log in to your MyBosch account if you already have one. 15/7 Bosch customer service asked for my details - I sent them - the6 never came back to me.
Will never use Bosch again and so glad did not take out extended warranty as would have been tied to Bosch engineers for many years. We are incredibly to learn of your disappointment. It is disappointing to hear that we have lost a valued customer, truly sorry for the experience that you have had with not only your appliances but our After Sales service. It is clear that we have failed to meet not only expectations but our own. Our customer service team supports you throughout the lifetime of your product.
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About 20 mins into the program I heard a crack and went to investigate. I could see cracks on the inner glass of the door. I turned off the oven and waited for it to cool, before it would unlock.
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Upon investigating further, I could see the glass had shattered and part of it was inside the oven. I have also submitted another query via their website on 17th May but again, after chasing it on the 18th still no response (it’s the 21st today). Only issue I had with my new machine, was that the installer did not leave the transit bolts with me. I’m a white goods engineer who is very familiar with the design fault that causes this. It is really great to hear that our service has been efficient and we will make sure these comments are passed on to the relevant departments so that they are recognised. We really wish you all the best going forward, though please be assured we are always here to help.
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All Bosch appliances have a two year manufacturer's warranty as standard to protect against any manufacturing and material faults and defects during this warranty period. I would not recommend Bosch appliances to anyone and would def advise all Bosch Oven owners not test out your self clean until after xmas. I have come back to Trust Pilot to update my review from 2 stars to 5 stars.
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