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The engineer came to fix it and has not brought spare filter. I was left without filter for next two weeks with advice not to use the appliance. This is totally unacceptable and highly inconvenient especially in busy Christmas period. Very disappointing with the quality of service offered by Bosch UK. Will think twice before getting any of their appliances I the future as the service is poor. Your engineer attended and repaired the Fridge/Freezer.
We are sorry that you are disappointed with our After Sales Service and do hope that this is resolved as soon as possible. All feedback is extremely important to us and we will make sure that your feedback is passed on to the relevant departments to be aware of. In the future if you do have the necessity to use our service again, we do hope you notice a significant improvement.
Disgusting service. No compassion …
Fridge and Freezer not cooling, unit has never worked. John Lewis refuses to collect the damaged item till Bosch engineer looks at it to so say, yes it doesn’t work, then JL will collect it. In 2018 Bosch pampered engineers only work 7am till 5 pm and one weekend in five. I can’t take a day off work to sit home waiting, so I have to wait till the 28th July so Bosch can confirm it doesn’t work. We have a always purchased BOSCH but the products are not the quality they once were.
We hope to be able to assist you as much as possible. I have sent a private message to you on TrustPilot to help get this resolved. Bosch produce quality appliances and we are aware that customers purchase our brand not only because of this reputation but because our products are also known for their reliability.
An all-round clean home!
Will never use Bosch again and so glad did not take out extended warranty as would have been tied to Bosch engineers for many years. We are incredibly to learn of your disappointment. It is disappointing to hear that we have lost a valued customer, truly sorry for the experience that you have had with not only your appliances but our After Sales service. It is clear that we have failed to meet not only expectations but our own. Our customer service team supports you throughout the lifetime of your product.
Thank you for your recent review concerning the disappointing experience with your fridge freezer and the service that you have received. We are incredibly sorry that we have not met your expectations on this occasion and our own. Washing Machine is under warranty and fault reported late November. Now Dec21st and not fixed and has totally stopped working. Very dissappointed to be without a washing machine.
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However after he left the Fridge stopped working. Very disappointing that it takes 2 weeks to get an Engineer back. Despite speaking to customer services and emailing my frustration no-ne offered to help beyond saying it was the first available visit. Poor to say the least when the initial fault was not cured properly. Hi Maggie, we're sorry to hear of the experiences you received with our customer services. We do hold our service to a high standard and it is always disappointing when we see that we have not given this level of service.
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We were not happy, took them to court and they paid up but then said they would not deal with us again trying to side step their obligations under the consumer legislation. Of course we have a household full of their stuff! I'd be careful about your dealings with this company.
Thank you for taking the time to write your review and we are sorry for the level of service that you have received. We have recently gotten access to our Trustpilot, so we apologise for the lack of response. I just had an integrated Bosch fridge freezer installed.
Yesterday you were contacted with an earlier appointment, we did do everything we can to make sure we got you something sooner than what was initially booked. We are incredibly sorry for the delay and distress this may have caused. I went with Bosch because I felt that they would not release an appliance knowing full well that this fault existed.
Like many other manufacturers - They clearly just want to give the illusion they are taking ownership when they obviously don’t care what we think of their products. For the latest updates, warranty details and more, register your appliance today. Today I used the WhatsApp service which is available through the Bosch website.
Would think twice about purchasing Bosch again if their appliances fail within warranty and it takes this long to resolve issue. Thank you for taking the time to write your review and we are sorry that the service you received took your experience down such a path. We have recently gotten access to Trustpilot, so we apologise for the lack of response. Brand new gas hob with a gas leak from control knob.
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